Background Check Policy

The Tutor Buddy Team

September 2021

Background check information

The results of a criminal background check provide students and parents with an additional metric to consider when choosing a qualified local tutor. Tutor Buddy has partnered with Certn, Inc. to provide the background check service to the Tutor Buddy community. As part of the procedure for tutor registration, all tutors on Tutor Buddy must pass a criminal background check. However, a background check on a student is not a condition for student registration. Tutors may, at their discretion, conduct their own independent background and reference checks on students using a background check service of their choice. Background and reference checks on students are the sole responsibility of the tutor.

How it works

As part of the tutor sign-up process, the tutor will be asked to provide an email contact. Tutor Buddy will send a link to the tutor’s email address. This link will forward the tutor to the background check page at certn.co. From there, the steps are straightforward. The tutor will be asked to provide key information such as legal name, residential address, and ID verification. Payment is made by the tutor directly to Certn, Inc. as part of the process. The background check is a Canadian Criminal Record Check that searches the Canadian Police Information Centre (“CPIC”) database and locally held police information centres. The records searched include charges, warrants, peace bonds, Prohibition Orders, Release Orders, Probation Orders, Summary Convictions, Indictable Offenses, and recent convictions not yet registered in the National Repository. Generally, to the extent permitted by applicable law, the following convictions relating to children, theft, fraud or violence will subject a tutor's profile to deactivation from the website: indictable offenses within the past seven years; and summary offenses within the past three years, except those summary offenses relating to children which will be

considered within seven years. Tutor Buddy, however, will review every background report and will take into consideration the nature and gravity of the offense, the time of the offense and the fact that the person is attempting to be a tutor. Tutor Buddy will allow an individual to dispute any inaccurate or incomplete information before deactivating an individual's account from the website.

Since the background check is only a database search, it may not cover all federal, provincial, and local records. This means that offenses for minors may not appear during a background check and the background check will only cover publicly available convictions and will not cover all arrests or foreign records. Not all databases are up to date. In order to protect a tutor’s privacy, the results of a background check are only reported to the administrator of Tutor Buddy and not displayed on the site itself. Background screenings are not foolproof and they may give members a false sense of security. Background checks are not a perfect safety solution and criminals may circumvent even the most sophisticated search technology. Please refer to the Terms of use for more information.

Background Check and Tutor Status

A tutor for whom a background check has been requested will have a “pending” status while the background check is processed and/or evaluated. Pending means: i) a background check is being processed, ii) a background check has been completed, but the tutor is reviewing it and has the right to dispute its accuracy or completeness, or iii) the person has a pending charge or deferred adjudication. Tutors who are pending a pass result on their background check will not be displayed or searchable by students. If a tutor passes a background check with no delays, the turnaround time between the tutor’s registration on Tutor Buddy and profile activation is 24 hours or less. Tutor Buddy will send notification to the tutor of a successful background check and profile activation. Tutor Buddy will not activate the account of any tutor whose status on the background check is a ‘fail’. All disputes regarding the results of the outcome of the background check must be directed to Certn, Inc. via their Web site at https://certn.co/, with notice to Tutor Buddy (contact at [email protected]). In the event that a background check is amended and the updated status is a ‘pass’, Tutor Buddy will activate the tutor’s account.

Regardless of the reason, if a tutor has had a “pending” status for 7 consecutive days, Tutor Buddy will deactivate that person’s account from the website.